Using patient experience to run a hospital
نویسندگان
چکیده
As chief experience officer for a trust, Annie Laverty is unique in the NHS holding board level responsibility improving staff and patient experience. She tells Jacqui Wise about using real time feedback to improve quality safety of care.
منابع مشابه
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ژورنال
عنوان ژورنال: BMJ
سال: 2021
ISSN: ['0959-8138']
DOI: https://doi.org/10.1136/bmj.n755